We’ve introduced the Flex Add-On and Flex Lite to give athletes more flexibility and peace of mind in case of unexpected changes. It offers a simple way to request a refund or make changes to your ticket up to 1 day before the race.
Or, if you are absolutely certain you will make it and want a more cost-effective option, you can purchase a ticket without the Flex Add-On.
Here’s what you need to know when purchasing with or without the Flex Lite or Flex Add-On:
FLEX LITE
Singles, Doubles & Relay Tickets
- Name change allowed up to 1 day before race day*
Charity Tickets
- Name changes are permitted up to 1 day before race day*. Please note that the new participant will assume the fundraising commitment.
- No refunds available.
Spectator Tickets
The LITE FLEX Add-On is not available for this ticket type.
*Name changes must be made via the athlete’s HYROX Account by 7:59 AM (event timezone) 1 day before the athlete’s race day (not the event start).
FLEX ADD-ON
Singles, Doubles & Relay Tickets
- Name change allowed up 1 day before your race day*
- A 100% refund** is available up to 31 days before your race day.
- A 50% refund** is available up to 7 days before your race day.
Charity Tickets
- Name changes are permitted up to 1 day before your race day*. Please note that the new participant will assume the fundraising commitment.
- No refunds available.
Spectator Tickets
The FLEX Add-On is not available for this ticket type.
*Name changes must be made via the athlete’s HYROX Account by 7:59AM (event timezone) 1 day before the athlete’s race day (not the event start).
**Refunds must be made via the athlete’s HYROX Account by 7:59AM (event timezone) on the cut-off day and exclude the Flex Add-On and Service fee.
Important: We do not offer transfers to other events or division changes. Please ensure you select your ticket carefully, as changes to ticket types cannot be made once your booking is confirmed. Additionally, the Flex Add-On cannot be added after the initial purchase.